TERMS AND CONDITIONS/FAQs
Terms And Conditions Of Service
1. Request & Job Assessment
Once a request is received, Skilled Reserves Effects Ltd. will dispatch its service man to the home, school, office, or location of the client to assess the true nature and value of the job. He will report directly to the aforesaid business unit without negotiating with the clients. Skilled Reserves Effects Ltd. reserves the right to negotiate with the client. Once a deal is agreed on, a work ticket will be opened for the job for tracking purposes. Thereafter, Skilled Reserves Effects Ltd. will direct its service man to provide the required service in line with the agreed terms. To activate this last process, the client will confirm via email, WhatsApp, or SMS that its service man is on hand to commence work.
2. Payment Terms
Payment for job done will be immediately made by the client directly into Skilled Reserves Effects Ltd. business account by means of cash transfer. The business account details will be made available directly to the client by Skilled Reserves Effects Ltd. through official email, business WhatsApp, or SMS. Such details can also be obtained directly from its official website {www.skilledreserves.com}. Skilled Reserves Effects Ltd. service men are not authorized to collect funds on its behalf, except the client is officially advised to do so. Any unauthorized payment made to its service men or anyone who claimed to represent it will be deemed as not received. A work ticket will be closed once payment for service rendered is made and acknowledged.
3. Job Modifications
If a client deems it necessary to introduce a new service request or alter the scope or nature of an agreed job, he shall directly inform Skilled Reserves Effects Ltd. via email, WhatsApp, or phone call. Terms of such a request will be directly negotiated by the business unit after collaborating with its service man. The service man has no right to negotiate and close such aforementioned adjustments. If clients close out such a deal with its service man without first seeking and obtaining the official approval of Skilled Reserves Effects Ltd., it will not be binding on Skilled Reserves Effects Ltd. and it shall not be liable to any resulting consequences.
4. Security Alert Code
Skilled Reserves Effects Ltd. service men shall be identified by the understated Security Alert Code. Once a deal is agreed upon by Skilled Reserves Effects Ltd. and its client, a security alert code and name of its service provider will be electronically sent via email, WhatsApp, or SMS to clients. Service men will receive such code on arrival at the client’s home, office, school, or location of the job that needs to be done. The client is expected to confirm the code and name before granting access to service men.
5. Identification Card
Upon arrival, the service man will tender his identification card for confirmation. This may include a permanent voter’s card, national ID, driver’s license, etc.
6. Code Expiry & Unauthorized Deals
The security alert code will expire upon the closure of a work ticket or completion of an agreed job when payment is made. Any other business dealings thereafter entered into by clients with Skilled Reserves Effects Ltd. service men without seeking its official approval will not be binding on it.
7. Provision of Materials
Clients will provide materials when the need is established. He may choose to delegate Skilled Reserves Effects Ltd. to provide needed materials. In such an instance, he will pay the full amount to its business account. Funds for materials shall not be given to service men without seeking and obtaining the approval of Skilled Reserves Effects Ltd..
8. Independent Contractor Disclaimer
The relationship between Skilled Reserves Effects Ltd. and service men is that of independent contractors. Therefore, Skilled Reserves Effects Ltd. shall not be liable to clients for any loss, damage, or injury suffered as a result of the negligent, reckless, unethical, or dishonest acts of the service men.
TERMES OF SERVICE PROVIDERS ENGAGEMENT
1. Registration Requirement
Interested service providers shall register with Skilled Reserves Effects Ltd. on its official website (www.skilledreserves.com).
2. Application Review
Skilled Reserves Effects Ltd. retains the right to accept or reject any application/registration after due review. Such decisions shall be communicated via email, WhatsApp, or SMS within 72 hours of submission.
3. Code of Conduct & Disengagement
Once engaged, a service provider shall be expected to work with utmost good faith at all times with Skilled Reserves Effects Ltd. and its clients. A service provider shall be disengaged immediately if it is confirmed that he deceptively collects money from clients or engages in any other fraudulent act. Such decisions shall be immediately communicated via email or WhatsApp, and his personal profile will be deleted from Skilled Reserves Effects Ltd.’s website and other official platforms.
4. Client Negotiations
Skilled Reserves Effects Ltd. retains the right to negotiate business dealings with clients after consulting with the service provider, except officially directed otherwise.
5. Payment to Service Providers
Skilled Reserves Effects Ltd. shall pay its service men after the completion of a job and once payment is received from clients. It may choose to do otherwise at its discretion. Payment for completed jobs shall be made via cash transfer, but cash payment may be made when it is safe and necessary. Discretion for such lies with the business unit.
6. Remuneration
Service providers are not entitled to any other form of remuneration or compensation other than the agreed payment for a completed job.
7. Right to Terminate
Skilled Reserves Effects Ltd. reserves the exclusive right to summarily disengage or terminate any service provider with or without cause.
8. Termination by Service Provider
A serviceman may terminate his business relationship with Skilled Reserves Effects Ltd. However, the concerned serviceman shall communicate such a decision in writing by giving at least two (2) days’ notice. This shall not be done in the middle of an uncompleted job.
9. Materials Responsibility
Costing and purchase of materials is the exclusive right/responsibility of clients. However, a client can transfer such right/responsibility to Skilled Reserves Effects Ltd. In such circumstances, the business unit can do so directly or may authorize its servicemen to act on its behalf.
10. Property or Equipment Damage
Skilled Reserves Effects Ltd. shall not be liable for any property or equipment damage or loss that results while a service provider is attending to a client’s job request. It is the responsibility of the service provider to take all necessary steps to prevent such incidents.
11. Unauthorized Task Changes
Servicemen have no right to accept or negotiate the introduction of, or alteration to, the nature or scope of a task that has been agreed upon with clients without the official approval of Skilled Reserves Effects Ltd.
12. Indemnity
Each service provider undertakes to indemnify, defend, and hold Skilled Reserves Effects Ltd. harmless against all third-party claims, losses, actions, liabilities, damages, and costs arising from his negligence, recklessness, unethical, or dishonest acts in the performance of his service to clients.
13. Confidentiality
Servicemen shall at all times keep confidential any sensitive information received from Skilled Reserves Effects Ltd. or clients in the course of discharging their duties. They further undertake not to disclose such information to third parties except with the consent of Skilled Reserves Effects Ltd.